Contents of the lifting equipment
When you order a lifting accessory from Hefmec, you can be sure of a comprehensive and high-quality delivery. The delivery always includes a CE-marked lifting accessory that complies with the Machinery Directive and the national regulations of the country of destination. This ensures that our products are safe and compliant.
The delivery also includes instructions for use and maintenance, a declaration of conformity and an inspection report. With these documents, we ensure that the lifting equipment is safe and efficient to use. We also offer a lifetime guarantee against design, material and manufacturing defects in load-bearing structures, providing additional assurance of the longevity of our products.
Hefmec’s lifting aids, such as lifting frames, cradles and scissors, are designed according to the customer’s specific needs. This means that each product is tailored to meet your specific lifting needs, whether you need to lift objects of different sizes and shapes or for particularly challenging lifting situations.
Subscription steps and timetable
Ordering from Hefmec is straightforward and efficient. The first step is to contact the customer to identify their needs and requirements. Our design team then draws up a detailed design for a lifting accessory that precisely meets the customer’s needs.
Once the design is approved, we move on to the manufacturing phase. Our manufacturing process is optimised for speed and quality, so we can deliver products on short notice. We often talk in days when others talk in months. However, this speed does not mean compromising on quality; each product goes through a rigorous quality control process before delivery.
After delivery, we provide a commissioning training session to enable our customers to start using the lifting equipment safely and efficiently. If required, we can also carry out a test load to ensure that the product performs as expected.
Hefmec customer service and support
Hefmec customer service is always ready to help. We offer support throughout the entire ordering process, from needs assessment to product deployment and after-sales support. Our customer service is easily and quickly accessible, and we aim to answer all questions as quickly as possible.
Our customer service is not limited to technical questions. We also help with documentation and certifications so that our customers can be sure that their lifting equipment meets all requirements. We also provide training and guidance to make the use of lifting equipment as smooth and safe as possible.
Hefmec’s customer service has been praised by our customers for its professionalism and speed. We pride ourselves on providing our customers with the best possible service and support to help them achieve their production goals.
Taking special needs into account when ordering
Each of our lifting aids is designed according to the specific needs of the customer. This means that we take into account all the details that affect the lifting process. For example, our lifting frames have multiple suspension points that allow you to lift objects of different sizes and shapes safely and in the correct position.
Taking special needs into account is particularly important when it comes to challenging lifting situations. Frame holders and lifting scissors are examples of products designed to meet specific lifting needs, such as space height restrictions or lifting different shaped objects. These products allow savings in procurement costs, phase time and production costs.
Hefmec experts are always on hand to discuss your specific needs and offer tailor-made solutions. This ensures that each of our lifting accessories is optimised for the specific application, improving production efficiency and safety.
Product safety and quality certificates
Hefmec lifting accessories are always CE marked, which guarantees their compliance and safety. CE marking means that the product complies with all the requirements of the Machinery Directive and the national regulations of the country of destination. This is an important part of product safety and provides additional reassurance to our customers.
Quality certificates and documentation are an essential part of our delivery. The delivery always includes operating and maintenance instructions, a declaration of conformity and an inspection report. With these documents, we ensure that the lifting equipment is safe and efficient to use throughout its life cycle.
Hefmec products are made of high quality materials that guarantee long life and maximum safety. The products are designed to withstand the harsh industrial environment and undergo rigorous quality control before delivery. This ensures that our customers always receive the best possible quality and safety.
